FCTI - Blog

The short answer is no. The longer answer is “Yes. Maybe. But only if you respect my privacy, security, respect personal space, and can avoid being creepy.”

Topics: credit union marketing, bank marketing, banking preferences, customer experience

Roughly 50% of account holders visited a branch for information, advice, questions, or to open an account in the past two years, according to a study from Celent (Shevlin). An average of 40% of consumers consider convenient locations a factor in their choice of financial institution.

Topics: credit union marketing, bank marketing, digital banking, banking preferences

Well over half of Americans (66%) check their bank account at least once per week. A similar majority (73%) also reported they carry two or fewer credit cards. (Lexington Law) Another 53% consider paying off debt a high priority. Surely, such signs are indicative of financial responsibility?

Topics: credit union marketing, bank marketing, financial literacy, banking preferences, financial institution marketing

The cumulative experience of your account holder is the only genuinely durable competitive advantage you have. It is not your interest rates. Nor is it your locations or convenience. Everything rides on the consistent delivery of positive client experiences, or CX.

Topics: credit union marketing, bank marketing, digital banking, banking preferences, customer experience, member experience

How much video have you watched recently? What about your friends, children, coworkers? If you have been anywhere near social media, news sites, or…you know, the internet, you have likely seen and or watched at least a few seconds of footage. Because video is everywhere.

Topics: credit union marketing, bank marketing, video marketing, content marketing, digital banking, banking preferences

Millennials have quickly overtaken Baby Boomers and Generation X as the dominant generational demographic in the world.

Goods and services have swiftly begun to leverage the growing buying power of this age group.  But how are these consumers managing their finances?

Topics: credit union marketing, bank marketing, digital banking, banking preferences

Today’s consumers admit to knowing very little about managing finances. But they want to learn. Even better, they want to learn from you. J.D. Power reports 78% of US retail banking customers would prefer to receive financial advice or guidance from their bank or credit union.

Topics: credit union marketing, bank marketing, financial literacy, banking preferences

The majority of financial account holders (86%) expect a seamless experience across channels and devices when conducting banking activities, according to a recently released US consumer survey from Computer Services, Inc. (CSI).

Topics: mobile banking, credit union marketing, bank marketing, digital banking, banking preferences

Businesses are investing in self-service. The Harvard Business Review
has reported digital app orders for Taco Bell average 20% more
in revenue than orders made at the store (SalesForce). According
to Food Tech Connect, 35% of 18 to 34-year-olds like to use smartphones
or tablets to place their orders. 40% would rather make a
mobile payment as well.

Topics: mobile banking, digital marketing, credit union marketing, bank marketing, digital banking, banking preferences